Clerk & Comptroller
Audit findings · Low · data access
5 findings match the current filter. Sorted by severity, then dollar amount.
- lowdata accessBCC · FY 2025
Fourteen Inactive Billing Codes Remain Active in Billing System
During review of the FY2024 and FY2025 utility rate charts, 14 billing codes that were no longer in use were found to still be active in the utility billing system. Of 318 billing codes in FY2024, 304 agreed to BCC-approved rates and 14 were inactive but enabled; the same 14 codes persisted in the FY2025 chart of 329 codes. Active inactive codes pose a risk of accidental use that could result in inaccurate customer billings.
in: BCC Utilities Rates - Dated May 30, 2025 - lowdata accessCCC · FY 2023
Civil defendant incorrectly flagged as juvenile in Clericus
For one Civil image tested, the defendant/relevant party was not reflected on the Online Court Records Search because they were incorrectly marked as juvenile in Clericus. However, the party was born in 1965 and was not a juvenile. Management corrected the issue during the audit and the party's name was made available online.
in: CCC Docket Image Privacy Follow-Up - Final Report dated February 14 2023 - lowdata accessCCC · FY 2023
Unattended Workstations Allowed Incorrect Evidence Deletion Attribution
One evidence deletion in TrakMan was attributed to the wrong teammate because a shared computer was not locked before being left unattended. A second teammate performed the deletion while the computer remained logged in under the prior user's credentials. This resulted in inaccurate audit trail records in TrakMan.
in: CCC: Evidence Final Report - Dated December 8, 2023 - lowdata accessCCC · FY 2021
One OnDemand image not made available to public in timely manner
Of 32 OnDemand images tested, one was requested for viewing on October 22 and again on October 30, 2020, but was not made available until management was notified on November 23, 2020 — over a month later. The delay was caused by an IT control error that incorrectly assigned a 'Courts 23 rule banner' to the image in Dr. Watson, resulting in over-restriction.
in: CCC: 2020-09 Docket & Image Privacy – Dated August 4, 2021 - lowdata accessCCC · FY 2021
Civil defendant incorrectly flagged as juvenile in Clericus
For one Civil image included in testing, the defendant/relevant party born in 1965 was incorrectly marked as juvenile in Clericus, causing their name to not appear on the Online Court Records Search. Management corrected the issue during the audit and the party's name was made available online.
in: CCC: 2020-09 Docket & Image Privacy – Dated August 4, 2021